ENSTAR Natural Gas Temporary Cashier (Anchorage) in Anchorage, Alaska, United States

Job Information

ENSTAR Natural Gas Temporary Cashier (Anchorage) in Anchorage, Alaska

JOB SUMMARY:The Cashier position works within ENSTAR's Credit Department. The primary purpose of this position is to accept payments by phone and in person.

ESSENTIAL FUNCTIONS:

Cashier at the front lobby counter. Includes balancing and preparing deposits.
Accept and process credit card or debit card payments over the phone.
Process virtual payments.
Process miscellaneous payments/collections and research unidentified payments.
Perform clerical tasks such as handling mail(address changes, handling returned mail, as well as sorting, opening, and distributing mail),making copies, and opening and entering payments.
File and scan documents.
Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CCandB) software system.
Respond to email correspondence.
Serve as back up Switchboard Operator. Transfer calls and convey messages.
Call Center environment.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent.
One year cashiering experience.
One year customer service experience, positive customer service attitude.
Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
Ability to type 50+ wpm; ten-key calculator by touch.
Professional telephone etiquette.
Professional personal appearance.
Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
Ability to pass a drug, credit, background, past employment and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
Ability to effectively and professionally assist customers in a demanding, multi-task environment.
Effective oral and written communication skills to effectively communicate policies and procedures to others.
Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
Ability to convey information clearly, effectively, and professionally.
Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

OTHER REQUIREMENTS:

Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

**Occasionally** **Continuously** **Frequently**

1.Sitting x
2.Standing x
3.Walking x
4. BendingOver x
5. Crawling
6. Climbing
7. ReachingOverhead x
8. Crouching
9.Kneeling
10. Balancing
11.Pushingorpulling
12.Talking x
13. Repetitive useofhands/arms x
14. Repetitive useoflegs x
15.Grasping
16.Lifting
10lbsorless x
11 to25lbs x
26 to50lbs.
51 to75lbs
76 to100lbs
Over 100lbs
17. Carrying
10lbsorless x
11 to25lbs x
26 to60lbs
51 to75lbs
76 to100lbs
Over 100lbs
18. Eye/hand coordination x
19.Fine Manipulation x

VISUAL ACUITY:

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Job Information

ENSTAR Natural Gas Temporary Cashier (Anchorage) in Anchorage, Alaska

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