As an Entry-Level Help Desk Technician, you will work with customers and field associates relying on Reynolds and Reynolds solutions. Youll handle challenges through calls, emails, and hands-on training, where you get to work with PC terminals, printers, modems, networking gear, and more. As part of our team, you will be on the cutting edge of innovation and testing new equipment before release. Utilize your problem-solving skills as you create manuals with diagrams, boosting productivity. We provide on-site training tailored to the industry and our company that will guide you into the world of troubleshooting technical and networking issues.

REQUIREMENTS:

• Technical experience; professional or personal hobby
• PC software/hardware troubleshooting skills
• Phone support or technical writing experience
• Customer service or strong communication skills; written and verbal
• Networking and VoIP experience, a plus
• Technical certifications (MCSA, MCSE, CCNA, A+), a plus

BENEFITS:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

WHAT WE DO AT REYNOLDS:

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.

With products in over 70% of U.S. dealerships, Reynolds features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.

Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.