Entry-Level Help Desk Technician

College Station, TX

Full-Time

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Position description:

A day in the life

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As an Entry-Level Help Desk Technician, you will work with customers and field associates relying on Reynolds and Reynolds solutions. You’ll handle challenges through calls, emails, and hands-on training, where you get to work with PC terminals, printers, modems, networking gear, and more. As part of our team, you will be on the cutting edge of innovation and testing new equipment before release. Utilize your problem-solving skills as you create manuals with diagrams, boosting productivity. We provide on-site training tailored to the industry and our company that will guide you into the world of troubleshooting technical and networking issues.

A day in the life

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Requirements:

• Technical experience; professional or personal hobby

• PC software/hardware troubleshooting skills

• Phone support or technical writing experience

• Customer service or strong communication skills; written and verbal

• Networking and VoIP experience, a plus

• Technical certifications (MCSA, MCSE, CCNA, A+), a plus

  Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.