Kansas City Southern Railway IT Change Management Analyst in Kansas City, Missouri
IT Change Management Analyst
The IT Change Management Analyst is responsible for supporting system governance strategy, execution and compliance. This position is responsible for reviewing change requests to ensure all change requirements have been met in preparation for change approval that aligns with change management & configuration management processes. The analyst is responsible for leading and facilitating all related meetings as well as performing all administrative functions within the ITSM tool.
Updates process flows, procedure documents and manuals.
Supports change and release requests through the Configuration Management process utilizing ServiceNow.
Maintains data quality, integrity and security of ServiceNow configuration management database.
Supports the creation and maintenance of status reports and after-action reports.
Supports change/release/configuration readiness reviews, milestone reviews, and go/no-go reviews.
Provides assistance with updating and maintaining change management templates, user access, and training users concerning the use of the Change Management tools and processes.
Maintains cross-functional relationships and coordinates work between teams.
Supports the creation of success metrics, including detailed KPIs and Critical Success Factors.
Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
Bachelor’s degree, preferably in Computer Science or related technical field
Change/Configuration Management experience
IT Program Management experience
Or equivalent combination of education and experience
Experience with ServiceNow Change Module
Good understanding/experience of the program/project management process
Ability to effectively prioritize and execute in a high-pressure environment
Ability to coordinate cross-functional work teams toward task completion
Analytical and problem solving skills
Flexible and adaptable; able to work in ambiguous situations
Business acumen and understanding of organizational issues and challenges
The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.
We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kansas City, Missouri, United States