About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $29.30 - $34.60 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to make essential contributions to the development and implementation of business initiatives for the Indirect and Direct Lending lines of business, which are mainly comprised of automobile secured loans. The Specialist will help execute key management activities including reporting, marketing/acquisition, customer experience improvements, portfolio management and product development in order to improve the performance of the business.

Essential Functions

• Actively participate in consumer lending projects related to consumer loan marketing, underwriting, process improvements, audits, and product development enhancements

• Responsible for reporting on key portfolio performance metrics, including but not limited to, loan losses, sales volume, fee income, direct expenses, and other business performance indicators

• Perform marketing functions to drive results. Marketing activities will include content quality control, reporting, and audit of the campaigns.

• Ensure organizational and business process changes resulting from systems and product enhancements, as well as audit reviews and responses, are fully documented. This includes appropriate communication to frontline staff

• Coordinate approved pricing changes and related communications under direction of the product manager

• Address customer impact issues and achieve satisfactory resolution as they arise throughout the course of day-to-day business activities

• Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment

• Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Strong understanding of underlying business systems and functionality

• Strong understanding of expense and revenue drivers as they relate to banking

• Project organization and coordination skills

• Ability to curate communications to ensure effectiveness and alignment with industry best practices and brand standards

• Strong critical thinking skills with the ability to effectively solve problems

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor’s degree in business, communications, marketing, or relevant area of study or equivalent combination of education and experience required

• 5+ years banking experience required

• 3+ years of related product and/or marketing experience preferred

  *For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Product Support Specialist - Consumer Lending job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $29.30 to $34.60 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

  #LI-Hybrid

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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  Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.