Kansas City Southern Railway Workstation Support Analyst in Kansas City, Missouri

Workstation Support Analyst

Tracking Code

219864-021

Job Description

Job Summary:

Supports internal customers for information technology hardware and software needs for personal computing devices (desktop support).

Job Duties:

  • Provides support for MS Office products, desktop support issues, and printer issues.

  • Responds to customers in a timely manner to resolve incidents and service requests related to hardware and software in systems supported by KCSR. Updates and records all activities in the incident management tool.

  • Works with other IT support staff and IT management to determine best course of action to resolve incidents and customer requests.

  • Documents and communicates diagnostic steps within the IT knowledge base.

  • Monitors IT security tools to ensure security compliance on desktop support assets. Remediate security vulnerabilities on desktop support assets remotely and in person.

  • Maintains asset management processes with other general offices and data centers.

  • Administers miscellaneous IT systems in support of the Desktop Support team.

  • Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

Basic Qualifications:

  • Associate's degree (A.A.) or equivalent from two-year college or technical school, preferably in Computer Science, Information Systems or a related technical discipline

  • Two (2) years of experience in computer hardware and software deployment, trouble shooting or repair

  • Or equivalent combination of education and experience

Preferred Requirements:

  • A+ certification preferred

  • ITIL Foundation certification preferred

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Location

Kansas City, Missouri, United States

Position Type

Full-Time/Regular