Join the fastest growing BPO company in the Philippines!

Our culture makes our workplace fun, warm, and enjoyable.

As we always say, life is #BetterwithSSG

What you'll do:

• Performs outbound calls

• Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.

• Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date

• Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns

• Able to multitask and learn business specific updates immediately

• Tracks individual performance and able to identify personal performance gap

• Tracks scheduled call back and call all pending clients on a timely manner

About you:

• At least 6 months BPO experience, preferred but not required

• Background in collections is required, BPO setting.

• Knowledgeable in computer skills (Microsoft Office)

• Good Verbal Communication & Active Listening

• Highly motivated and should be flexible in terms of working in different shifts

• Ability to personally engage a contact and effectively get the message across

• Must be goal oriented and driven to exceed expectations.