Customer Service Representative (Revenue Tax Analyst 2 - CWAE)

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Customer Service Representative (Revenue Tax Analyst 2 - CWAE)

Salary

$2,432.00 - $4,375.00 Monthly

Location

Monroe, LA

Job Type

Classified

Job Number

ATC-42224-AB

Department

Revenue-Office of Revenue

Division

ATC Business Development

Opening Date

04/22/2024

Closing Date

5/2/2024 11:59 PM Central

• Description

• Benefits

• Questions

Supplemental Information

The Louisiana Department of Revenue (LDR) is responsible for fairly and efficiently collecting state tax revenues to fund public services, to regulate charitable gaming and the sale of alcoholic beverage and tobacco, and to support state agencies in the collection of overdue debts. Collectively, each program, unit, division and group work together to provide the core services to taxpayers of the State of Louisiana and stakeholders of the agency. LDR is comprised of the following groups: Tax Collection, Charitable Gaming, Alcohol and Tobacco Control (ATC), Debt Recovery and Louisiana Tax Free Shopping Commission.

The Office of Alcohol & Tobacco Control (ATC) is responsible for overseeing the alcoholic and tobacco industries within the state. The office is comprised of four divisions: Administrative, Business, Legal and Enforcement.

ABOUT THIS POSITION:

The Business Division is responsible for the licensing of alcoholic beverage manufacturers, wineries, retailers, wholesalers and wholesale tobacco product dealers. The Business Division processes over 25,000 alcohol and tobacco permits annually, including notifying permits holders of renewal dates and collecting permit and administrative fees.

The incumbent in this position provides front line customer service.

Duties include, but not limited to:

• Greets taxpayers and services their permit/application needs in an effective and efficient manner.

• Answers taxpayer telephone calls and email inquiries by applying knowledge of guiding rules and regulations.

• Maintain workable knowledge of Title 26 as it pertains to the application/permitting process.

• Processes permits according to standards set forth on approved checklist.

• Performs other duties as assigned.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. The selected candidate will be required to submit original documentation upon hire.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Alexis Bowser

Louisiana Department of Revenue

Human Resources Division

P.O. Box 66378

Baton Rouge, LA 70896

Alexis.Bowser@la.gov

The Louisiana Department of Revenue is an Equal Opportunity Employer.

Louisiana is a State as A Model Employer for People with Disabilities.

VACANCY INFORMATION:

This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.

This position will be filled as a Classified WAE (CWAE). Incumbents in these positions may not work more than 1,245 hours or 1 year, whichever comes first.

This position will be domiciled inOuachita P arish . Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Two years of experience in which clerical work was a major duty.

SUBSTITUTIONS:

Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience for a maximum of one year of the required experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.

College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.

NOTE:

Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:

To assist taxpayers by analyzing, adjusting, collecting payments, and resolving discrepancies on accounts relative to tax due notices.

LEVEL OF WORK:

Experienced.

SUPERVISION RECEIVED:

General from Revenue Tax Analyst Supervisor or higher-level personnel.

SUPERVISION EXERCISED:

None.

LOCATION OF WORK:

Department of Revenue.

JOB DISTINCTIONS:

Differs from Revenue Tax Analyst 1 by the presence of experienced-level duties.

Differs from Revenue Tax Analyst 3 by the absence of more complex responsibilities.

Examples of Work

Assists taxpayers in preparing tax forms, tax returns, and tax registration forms; responds to inquiries regarding such.

Determines validity and accuracy of assessed tax liabilities by reviewing forms, documents, and payments for compliance with tax laws.

Contacts taxpayers to clarify and obtain information; informs taxpayer of tax account status, legal rights, and obligations, and computes penalty and interest.

Determines appropriate collection action (i.e. informal installment agreement, penalty waiver, extensions, etc.) as a means of satisfying liabilities, based on account history and taxpayer response.

Initiates billings on accounts not complying with filing requirements by calculating and assessing tax amount.

Sells cigarette tax stamps to authorized wholesale tobacco dealers; prepares reports on sales.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

* Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (www.trsl.org),

• Louisiana School Employees Retirement System (www.lsers.net), among others

  01

  LDR-Do you have any friends or family members who currently work for LA Department of Revenue? If so, please list their name(s) and relation to you. If not, please enter "N/A".

  Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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