516982BR

Title:

Product Manager

What you'll do... :

H&R Block is looking for a talented Product Manager to join the Retail Assisted Tax Platform team. This person will be responsible for delivering an outstanding experience for our tax professionals and clients using H&R Block tax software in offices to prepare taxes and offer tax plus products.

As a Product Manager, you will be accountable for:

• Being the heart, mind and voice of the tax preparation software used in H&R Block offices for both the tax professionals and the clients.

• Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned.

• Initiate and plan product deliverables working closely with design and IT to document requirements, control and report on scope, schedule, quality, costs, resources and risks.

• Creating and ensuring delivery of tax professional and client t -facing product interaction and implementation requirements to meet specific tax and client t needs.

• Ensuring client satisfaction goals are met or exceeded.

• Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members.

• Product results that are in alignment with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIEs:

• Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes our clients.

• Own overall responsibility for the success of assigned projects.

• Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.

• Take an iterative approach to creating an assisted tax experience that is focused on simplifying complex tax topics for ease of use.

• Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.

• Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.

• Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.

• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree in related area, or the equivalent through a combination of education and work experience.

• Three to five years experience in product or account management for software pplications with products/service. The ideal candidate will have experience managing both internal and consumer-facing products in the software industry.

• Passion for solving problems for customers and their tax preparation needs.

• Ability to think creatively.

• Very detail oriented.

• Ability to work effectively as part of a team.

• Demonstrated decision-making, analytical and problem solving abilities.

• High-energy, “can do” style that thrives in a fast-paced environment.

• Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.

• Effective in a matrix-management environment.

• Proficiency with Microsoft Office and product planning tools.

• Tax or financial background is nonessential.

Job ID:

516982BR

Address1:

Home Office - MO

City:

Remote

State:

Missouri

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Employee Type:

Regular

What you'll bring to the team... :

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 3 years Minimum related work experience

• Proficiency with Microsoft Office software and product planning tools.

• Effective oral, written and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills.

• Demonstrated decision making, analytical and problem-solving skills.

• Introduction to formal product management methodologies.

Posting Title:

Product manager

Sponsored Job:

#hrbjob #LI-REMOTE

Job Family:

Product Management

WOTC Eligibility Check:

No

Pay Range Minimum:

72000

Pay Range Maximum:

108000

Pay Range Information:

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.