Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

Our Human Resources team is looking for a new Senior Manager, HRIS – ServiceNow development professional to oversee HRIS ServiceNow projects and translate business needs into system designs and capabilities. This is an leadership role that give you exposure to a variety of teams and stakeholders and will allow you to elevate your ServiceNow expertise through innovative projects. You will play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training.

How you will make an impact:

• Partner with the Human Resources COEs to understand their roadmap as it relates to ServiceNow

• Deliver resource plans, project plans, test plans, communications, and assist with change management in areas that are newly adopting ServiceNow.

• Perform as ServiceNow HRSD platform expert, leading team in design discussions

• Lead business requirements discussions, documenting requirements, translating business needs into technical solutions in ServiceNow HRSD

• Partner with ServiceNow technical architect, developers and configurators to troubleshoot and develop continuous improvement plans

• Lead the team in initiatives such as onboarding, portal redesign, and developing analytics and metrics

• Partner with the COEs who have not begun using ServiceNow to help them utilize case management

• Utilize your strong hands-on technical expertise and knowledge of ServiceNow and understanding of current and future capabilities to provide efficient and innovative solutions

• Provide direction and guidance to execute tactical HRIS projects and/or initiatives. Identify and interpret trends and patterns to help influence changes to the operations, process or programs.

• Leverage ServiceNow analytic capabilities to present data to management, operational leaders, business partners and technology team with improvement ideas

• Create and review data of articles adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.

• Build relationships with the HR teams and other stakeholders to foster an environment of continuous improvement

• Frequently interacts with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company; often leads a cooperative effort among members of a project team

• Lead a team of developers with a roll up your sleeves attitude ready and willing to step in beside them and do the hands on work when needed

What you’ll need (required):

• Bachelor's Degree in related field plus 10 of previous related experience OR Master's Degree in related field plus 8 years of previous related experience

• Prior people leadership experience

• PMP or direct ServiceNow project management experience

What else we look for (Preferred):

• ServiceNow HRSD experience highly preferred

• Expert understanding of related aspects of HRIS processes and/or systems

• Excellent leadership skills and the ability to coach others to create clear and effective content

• Advanced Microsoft Office Suite including advanced Excel and HRIS systems

• Expert understanding of HR systems solutions while addressing issues with impact beyond own team based on knowledge of related disciplines

• Good understanding of HR lifecycle and how HR technology support and enable the process (from recruitment to retirement)

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of HRIS to the business

• Proven successful project management skills including strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines

• Participate and present at meetings with internal and external representatives

• Resolve operational and scheduling issues

• Dedicated to quality client service and pro-active and responsive to client needs.

• Excellent documentation, communication and interpersonal relationship skills. Able to negotiate and build strong relationships at all levels to drive achievement of objectives and influence change.

• Ability to quickly learn new concepts, skills, and processes and manage competing priorities in a fast paced environment

• Solid in-person and remote presentation skills with the ability to articulate and assess analytical needs in ambiguous situations

• Strict attention to detail

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

The base pay range for this position is $133,000 to $187,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience).

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.